Contractual relationship
1. The car rental pages on trust.gr are operated by Trust Rent A Car. The company is registered in Greece with the following data:
Name: MYLONAS VASILEIOS AND CO. OE
Location: MOUZOURA CALORΟUMA, Chania, Crete
VAT number: EL 082543064
2. When you book a rental our Terms govern the use of the Platform up until you pick up the rental
3. In most cases, you’ll get your booking confirmation as soon as you complete your booking, if not contact us at info@trust.gr
4. The Main Driver (the person whose details are entered during the booking process) is the only person who can change or cancel the booking or discuss it with us – unless they tell us they nominate someone else to do this.
What you need to do
1. You must provide all the information we need to arrange your booking (contact details, pick-up time, etc.).
2. You must read and agree to comply with these Terms and the Rental Agreement – and acknowledge that if you breach them:
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you might have to pay additional charges
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your booking might be canceled
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the staff might refuse to hand over the keys at the rental counter.
3. You must check your rental’s specific requirements, as many details (driver’s license requirements, security deposit size, paperwork needed, payment cards accepted, etc.) may vary Make sure you carefully read:
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these Terms
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the key terms of the Rental Agreement, which you’ll review while you’re booking, and
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the Rental Agreement itself, which you’ll receive at pick-up.
4. You must be at the rental counter by your pick-up Time (we have a pick-up “grace period” in case you’re delayed). If you arrive after the pick-up Time (and after the pick-up grace period, if any), the car may no longer be available, and you may not be entitled to a refund. Check the Rental Agreement for further information. If you think you might be late, contact us, even if it’s because of a flight delay and you’ve provided your flight number.
5. The key terms of your rental tell you what the Main Driver needs at pick-up. You must ensure that when they get to the rental counter, they bring everything they need (e.g. driver’s license, required ID, and a credit card in their own name, with enough available funds to cover the security deposit).
6. You must make sure the Main Driver is both eligible and fit to drive the car.
7. You must show the counter staff each driver’s full, valid driver’s license, which they must have held for at least one year (or longer, in many cases). If any driver has penalties/points on their license, let us know as soon as you are aware of this.
8. You must ensure that every driver has their own International Driving Permit (if they need one) as well as their driver’s license. All drivers must carry their driver’s license (and International Driving Permit, if necessary) at all times.
9. You must ensure that every child has an appropriate child seat if they need one.
10. You must, if anything goes wrong during your rental (accident, breakdown, etc.):
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contact us
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not authorize any repairs without our consent
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keep all documentation (repair bills, police reports, etc.) to share with us.
Price and payment
1. If payment is taken at the time of booking be sure to refer to “Payment”.
Additional costs and fees
2. In many cases, the Service Provider will charge a young driver fee for each driver under a certain age (e.g., 25). In some cases, they may charge a senior driver fee for each driver over a certain age (e.g. 65). When booking on our Platform, you must enter the Main Driver’s age so we can show you details of any age-related fee(s) – which you would pay at pick-up.
3. In many cases, the Service Provider will charge a one-way fee if you drop the car off at a different location. If you intend to do this, you need to enter the drop-off location while booking so we can tell you if it’s possible and show you details of any one-way fee – which you would pay at pick-up.
4. The price of your rental is calculated based on 24-hour units, so for example, a 25-hour rental will cost as much as a 48-hour rental.
5. If, after pick-up, you decide you want to keep the car for longer, be sure to contact us. If you drop the car off late without agreeing on this in advance, you will be charged an additional fee as well.
Extras
6. In some cases, you’ll pay for any optional extras (car seats, GPS, winter tires, etc.) when you book your car – in which case, you’re guaranteed to get them at pick-up.
7. In other cases, you’ll just request any extras when you book your car, in which case you’ll pay for them at pick-up.
Amendments, cancellations and refunds
1. We go above and beyond our legal obligations. Even though local laws don’t require us to offer specific cancellation rights, we guarantee that we’ll honor our refund policy if you cancel your Booking.
2. Be sure to refer to our “Cancellations & Refunds” Policy.
What else do you need to know?
General
1. In all cases, drivers must be at least a minimum age to rent or drive a car. In some cases, they must also be below a maximum age. The limit(s) can vary by service provider, location, and type of car.
2. Only eligible drivers whose names appear on the Rental Agreement may drive the car.
3. You must not take the car to a different country/state/island and/or drop it off at a different location without arranging this in advance.
4. If you pick your car up later or drop it off earlier than agreed in your booking Confirmation, we will not refund you for the “unused” time.
